Shipping policy

After Shipment :

Incase you change your mind and wish to cancel an order that has been shipped or out for Delivery, email us at info@kanwarjis.in.

Request :

If the order is out for delivery and courier boy attempts to deliver kindly do not accept the delivery of the order.

Once we receive the product back we will verify the packaging / Conditions [ kanwarji Sweets reserves the right to dishonor cancelation request that are fraudulent or Intentional and decision taken by company management will be Final ]. After inspection we will return your balance money after deducting Shipping Charges and Return Expenses within 10 to 15 days after cancellation request is duly processed by our Team.

Before Shipment :

Incase you change your mind and wish to cancel an order that has not been shipped, immediately email us at info@kanwarjis.in.

In such circumstances the order will be cancelled and the total money paid by you will be returned to your account within 48 to 72 Business Hours after cancellation request is duly processed by our Team.

Incase of Loyalty Points or Discount Voucher used.

  • Discount Coupon are meant for Single use and shall be treated as used.
  • Loyalty Points redeemed will be credited back to your account incase of Cancellation.

FAQ for Cancellation

1] What is your cancellation Policy ?
A] Same as above

2] Can I cancel the order ?
A] Yes. Cancellation is possible in both “After Shipment “ and “ Before Shipment “. For more details kindly check Cancellation Policy.

3] Procedure to cancel Order ?
A] Kindly mail us on info@kanwarjis.in along with your order ID that you wish to cancel your order.

4] When will I get my money refunded post Cancellation of Order ?
A] Incase of “Before Shipment “We initiate the refund immediately upon cancellations. The time for the refund to reflect in your source account might vary depending on method of Payment and it will be refunded in 48 to 72 Business Hours.

However incase of “After Shipment “ only after inspection we will return your balance money after deducting Shipping Charges and Return Expenses within 10 to 15 Working Days after cancellation request is duly processed by our Team.

 

International Shipping Policy

Kanwarjis Confectioners and You shall ship the copies within India and its neighbours, Bhutan, Nepal, Bangladesh, Sri Lanka, Myanmar and with the exception of Pakistan and China. Countries beyond this are to access the electronic version of the product.

  • Our Standard Courier Service/Carrier is the Indian Postal Service/DHL/DTDC/SHIPROCKET.
  • We are shipped by registered / speed post of the Indian Postal Service and 72 hour shipment options by DHL.
  • Each shipping method will cost the customer – depending on the country he/she resides and also the shipping option the customer shall choose.
  • The time period for receiving the copy shall also thus vary in accordance with the shipping method chosen duly by the customer.
  • Please note that any additional taxes, customs clearance charges, handling fees, tariffs and VAT (differs in each country) should be borne by the customers. Kanwarjis Confectioners does not collect this amount beforehand and therefore, unfortunately, is not in a position to provide our customers with the estimate of additional charges that may occur. We would highly advise our customers to go through the various additional charges in your country of residence for importing goods.
  • Kanwarjis Confectioners would like to inform our users that the handling time from our end could vary i.e. between an order placed and shipped it usually varies between 4-7 working days. Kindly note these are strictly business days and holidays are to be discounted.
  • Hence, we would suggest the customers to take into account this time frame and order your copies well in advance.
  • For the benefit of our customers and ourselves, kindly specify your postal address and other contact details clearly. Also, do let us know if any restrictions (for example, no P.O. boxes, not to specific states, etc.) are to be followed from our end.
  • Please note as of now, Kanwarjis Confectioners is only providing e-copies for our international subscribers outside India and her neighbours . We are nevertheless, working towards providing our international customers print copies at the earliest. Thank you for your cooperation in this regard.

Payment Methods for International Shipping
Kanwarjis Confectioners and You have the following cc payment avenues. We accept:

  • Net banking
  • Credit Cards – MasterCard, Visa, American Express, Debit Cards, Cash Cards,
  • Mobile payments and UPI

We do not accept direct cash. Please note that Kanwarjis Confectioners and You will never ask our customers for any information with regards to their bank account details or cards used for processing the transaction. Our transactions are routed through a third party service, the CC avenue who have an impeccable record of safe transaction fulfillment.

Refunds and Cancellation Policy for International Customers

Kanwarjis Confectioners and you have a self-insuring policy that replaces copies to customers when packages are lost, delayed, or damaged. Any claims for replacement for lost shipments are enabled by us when we receive a complaint. The proof of dispatch from Kanwarjis Confectioners office is shared with the customer and local post /DHL office contacted before the replacement is provided. It is also to be noted that we cannot otherwise allow returns or exchanges. All sales to our customers are final.
Kanwarjis Confectioners nevertheless does process refunds in cases where there are genuine reasons to do so. This shall be left to the sole discretion of the Board Members of Kanwarjis Confectioners and any decisions taken by them in this regard would be final.
Kanwarjis Confectioners follows the same policy for the cancellation requests as well. Once the payment is done for an order, we generally do not entertain cancellation requests. But in case of unforeseen and unavoidable circumstances, Board Members of Kanwarjis Confectioners might make suitable decisions regarding the same. The customers are requested to send an email to Kanwarjis.sweets@gmail.com during such circumstances.